Download printer drivers in Windows. If your printer isn't responding, you may need to remove it and reinstall it so Windows can download and install the proper drivers. Make sure your printer is on and connected to your PC. Open Start > Settings > Bluetooth & devices > Printers & scanners . Select the name of the printer, and then choose Remove. Collect diagnostic logs for your HP Enterprise or HP Managed printer (FutureSmart 4 or 5) Printing (6) HP LaserJet Printers - Unable to Print in Black and White from Microsoft PowerPoint 2010 HP LaserJet and Color LaserJet Printers - Adobe PDF Files Print Slowly or Hang in Print Queue While Processing On your keyboard, press the Windows logo key and R at the same time to invoke the Run box. Type devmgmt.msc and click OK. In Device Manager, double click Printers or Print queues to expand it. Right click on your printer (it may display as Unknown device ), and select Update driver. 9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom . 10) Select Ok . 11) Select Apply and Ok on the Print Server Properties windows . 12) Close Devices and Printers. Use this link to download and install the new driver. Configure the printer and try printing. If you still have issues, try the Windows built HP Active Pen z App Launch. Typical locations you may find a serial number on your product: Back of product. Under the battery. For laptops, press Fn + Esc. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Learn more. 16.4 MB. Oct 27, 2023. Download. Driver (3) Driver-Universal Print Driver (2) Driver-Universal Print Driver for Managed Services (2) Installation Software and Driver-Includes print, scan, latest features, and solutions (1) Printer Firmware-Keeps your printer updated with latest fixes (1) Software (1) 420 watts (active printing), 2.0 watts (ready), 0.5 watts (sleep), 0.5 watts (Auto Off/Wake on LAN, enabled at shipment), 0.04 watts (Auto-off/Manual-on), 0.04 (Manual Off) Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the product warranty. Toner deposits on the fuser would leave spots at regular, close intervals. Cure: Turn your printer off for a minimum of 15 minutes for the fuser to cool off. Make sure the fuser completely cools off to avoid getting burned. Check for toner deposits on the fuser cleaning pad, and if necessary, replace the cleaning pad. 4WDvu.